Terms & Conditions

  1. Information about us
    1.1 www.theakstons-shop.co.uk is a site operated by T&R Theakston Limited (We, T&R Theakston Ltd). T&R Theakston Ltd is registered in England and Wales under company number 04857636 with registered office at Wellgarth, Masham, North Yorkshire HG4 4YD. T&R Theakston Ltd main trading address is The Brewery, Masham, Ripon, North Yorkshire HG4 4YD.
    1.2 All references to ‘our’, ‘us’, ‘we’ or ‘Company’ within this policy are deemed to refer to T&R Theakston Ltd.
    Access to and use of this website is subject to the terms and conditions set out below. By accessing and using this site, you agree to be bound by these terms and conditions.
    If you DO NOT agree to be bound by these terms please exit this website immediately. Please see below for Privacy Statement.
    You may browse this site for personal entertainment and information. Except where permitted, please do not distribute, modify, transmit or revise the contents of this site without T&R Theakston Ltd written permission.
  2. Warranty and Liability
    2.1 T&R Theakston Ltd makes no warranties or representations about the accuracy or completeness of this site content or the content of any site or sites "linked" to this site.
    2.2 Neither T&R Theakston Ltd nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content of this site or the content of any site or sites "linked" to this site.
    2.3 Any communication or material you post or transmit to T&R Theakston Ltd over the Internet is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this site you agree that T&R Theakston Ltd or any of its affiliates may use your communication as material for any purpose, including reproduction, transmission, publication, broadcast and posting. Furthermore, do not post or transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.
  3. Questions or Complaints
    If you have a question or complaint please contact us at customerservice@theakstons.co.uk or write to us at T&R Theakston Ltd, The Brewery, Masham, North Yorkshire, HG4 4YD.
  4. Links to Other Websites
    Our website may contain hypertext links to the sites of other companies or persons. Should you choose one of these links you will be leaving this Company's site for a site which this Company has no control over and accepts no liability for. Please note that downloading computer programs from certain sites risks infringing copyright and may introduce computer viruses.
  5. Copyright and Trade Marks
    This site contains material which is owned by this Company and is protected by international copyright, trade mark and other intellectual property laws.
    No permission is given by this Company in respect of the reproduction or use for commercial purposes of any brand names, product names, designs and other materials shown in which intellectual property rights subsist. (You are only entitled to copy electronically and print hard copy portions of the website for the sole purpose of viewing and purchasing products from this Company.)
  6. Location and Jurisdiction
    This site is controlled and operated by T&R Theakston Ltd from its offices in the UK. T&R Theakston Ltd makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws if, and to the extent that local laws are applicable.
    These terms and conditions and anything in this site shall be governed by the laws of England and Wales.
  7. Viruses
    Our website is not guaranteed to be free from any so-called computer viruses and it is recommended that you check for any such viruses before downloading it to your computer.
  8. Privacy Statement
    8.1 Personal details which you give us via this website may be held and processed by us in accordance with the provisions of the Data Protection Act 1998.
    8.2 T&R Theakston Ltd respects the privacy of every individual who visits our website or responds to our on line advertising. This Privacy Statement outlines the information T&R Theakston Ltd will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit the T&R Theakston Ltd website or respond to our advertisements.
    8.2.1 Personal Information
    T&R Theakston Ltd will only collect information which personally identifies you ("Personal Information") if you provide it to us voluntarily. This could be your name, address, phone number or e-mail address. You are in control of how T&R Theakston Ltd uses the information you provide.
    You can, at any time:
    (i) access your Personal Information to review it
    (ii) ask for your Personal Information to be corrected or updated
    (iii) ask us to remove your Personal Information from our records
    To do this, please contact us at customerservice@theakstons.co.uk
    We may use your Personal Information for marketing (for instance to personalise information on our products or services for you, or to send you relevant e-mails, newsletters or postal mail) or research purposes (for instance to invite you to help us to develop new products).
    8.3 T&R Theakston Ltd will not disclose Personal Information to any third party without your permission.
    (i) Non-personal Information Collected Automatically. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site or advertisement.
    (ii) Information We May Place Automatically On Your Computer's Hard Drive ("Cookie"). When you view one of our websites or advertisements, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will help us in many ways. For example, Cookies allow us to tailor a website or advertisement to better match your interest and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
    (iii) Who to contact about use of Personal Information If you would like to contact us about your Personal Information, please email customerservice@theakstons.co.uk. We will take all appropriate measures to satisfy your request.
  9. Your Status
    By placing an order through our site, you warrant that:
    9.1.1 You are legally capable of entering into binding contracts; and
    9.1.2 You are at least 18 years old.
  10. How The Contract Is Formed Between You And Us
    10.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
    10.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
  11. Our Status
    11.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
    11.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
  12. Consumer Rights
    12.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out below.
    12.2 To cancel a Contract, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
    12.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.
  13. Availability And Delivery
    13.1 Your order will be delivered within 14 days. If we are aware that this is subject to a delay then we will let you know by e-mail.
    13.2 Delivery will be by Royal Mail with the exception of bottled beers and hampers.
    13.3 Prices quoted are inclusive of packaging and delivery (mainland UK only).
    13.4 Beer and hampers will be delivered via courier and will require signature (by adult 18 years or over) on delivery. If no one is at the address the Produce will be retained by the driver. Notification of failed delivery will be left along with contact details of the courier company. Customers will be required to contact the courier and rearrange delivery at a convenient time.
    13.5 Deliveries will be made to mainland UK only. For deliveries outside the UK mainland please contact customerservice@theakstons.co.uk
  14. Risk And Title
    14.1 The Products will be at your risk from the time of delivery.
    14.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
  15. Price And Payment
    15.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
    15.2 These prices include VAT and delivery costs except where clearly stated. Any additional delivery costs will be added to the total amount due as set out in our order confirmation.
    15.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    15.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    15.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
    15.6 Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order.
  16. Returns and Refunds Policy
    If you are not completely satisfied with your purchase simply return the item or items to us in their original condition within 28 days of purchase. We will issue a full refund on receipt or exchange the item if preferred.
    To return the item, please follow the steps below:
    • Complete the returns form enclosed, including the reason for return
    • Secure merchandise in original packaging if available and enclose the completed return form
    • Return the parcel to:
    T&R Theakston Ltd, The Brewery, Masham, North Yorkshire, HG4 4YD
    You will receive your refund within 10-14 business days. Dispatch charges will only be refunded if the item sent is incorrect or damaged.
    The item is your responsibility until it reaches us, for your own protection we recommend you get proof of postage or use recorded delivery when returning an item.
    This excludes our fresh food hampers and bottled beers. These items can only be returned if damaged or faulty on receipt. For damaged or faulty goods please email customerservice@theakstons.co.uk
    Some of our products are fragile and whilst all reasonable care will be taken to ensure their safe delivery to you, some breakages may occur. In the event that products are damaged on arrival we will replace the items or, if you prefer, give you a full refund.
    This returns policy does not affect your statutory rights.
    16.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us as required above that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the date we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.
    16.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. This will not apply to defects caused by you.
    16.3 Products returned by you within the seven-day cooling-off period (see paragraph 6.1above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
  17. Our Liability
    17.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
    17.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
    17.3 This does not include or limit in any way our liability:
    17.3.1 For death or personal injury caused by our negligence;
    17.3.2 Under section 2(3) of the Consumer Protection Act 1987;
    17.3.3 For fraud or fraudulent misrepresentation; or
    17.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    17.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    17.5 Where you buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.