Refund policy

Returns and Refunds Policy

If you are not completely satisfied with your purchase simply return the item or items to us in their original condition within 28 days of purchase. We will issue a full refund on receipt or exchange the item if preferred.

To return the item, please follow the steps below:

• Secure merchandise in original packaging if available
• Enclose a note with your reason for return or if you would like to exchange the item for a different size

Return the parcel to:
T&R Theakston Ltd, The Brewery, Masham, North Yorkshire, HG4 4YD
You will receive your refund within 10-14 business days. Dispatch charges will only be refunded if the item sent is incorrect or damaged.

The item is your responsibility until it reaches us, for your own protection we recommend you get proof of postage or use recorded delivery when returning an item.

This excludes our fresh food hampers, bottled and canned products. These items can only be returned if damaged or faulty on receipt. For damaged or faulty goods please email: shop@theakstons.co.uk

Some of our products are fragile and whilst all reasonable care will be taken to ensure their safe delivery to you, some breakages may occur. In the event that products are damaged on arrival we will replace the items or, if you prefer, give you a full refund.

This returns policy does not affect your statutory rights.

16.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us as required above that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the date we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

16.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. This will not apply to defects caused by you.
16.3 Products returned by you within the seven-day cooling-off period (see paragraph 6.1above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

Our Liability

17.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
17.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
17.3 This does not include or limit in any way our liability:
17.3.1 For death or personal injury caused by our negligence;
17.3.2 Under section 2(3) of the Consumer Protection Act 1987;
17.3.3 For fraud or fraudulent misrepresentation; or
17.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
17.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
17.5 Where you buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.